Help Wanted

Client Services & Office Assistant
Los Angeles, CA
Founded by Audrey McLoghlin, Frank & Eileen was born from the memory of her loving Irish grandparents, married in 1947, and built on a love story defined by integrity, grit, fortitude, and a deep commitment to forging something remarkable.
Embodying the values represented by the traditional Irish Claddagh ring: Love, Friendship, and Loyalty; Frank & Eileen’s intention is for each garment to adorn its owner with confidence, exude a timelessly effortless sophistication, and simplify the day-to-day with low-maintenance wash & wear fabrics for an on-the-go lifestyle.
Frank & Eileen is looking for ……….
   A candidate who can work in a fast-paced environment and execute tasks both quickly and efficiently while anticipating the needs of others
   A highly personable candidate who can easily hold conversations with all types of customers and leave them with a pleasant and positive experience, not just of the product, but of their personalized customer service
   The ability to handle customer problems and complaints efficiently and gracefully
   The ability to provide support with showroom maintenance, preparation for market weeks, managing samples, office errands, photoshoots, sample sales, and events
   Strong attention to detail and presentation (must be able to create beautiful packages for customers, VIPs, and gifting purposes)
   A self-starter that can remain highly organized, reliable, and articulate
Qualifications:
   Strong retail and customer service experience, preferred
   Excellent written and verbal communication skills on all platforms (email, phone, chat)
   Comfortable with a fast-paced environment and with all things digital
   Highly adaptable and excellent at balancing shifting priorities
   Highly adept at changing tasks with grace, while making each customer feel valued
   Quickly able to learn full product line and understand silhouettes and fit
   Comfortable using ladders and doing occasional heavy lifting
   Strong problem-solving skills and initiative
   Ability to work well in a team environment
Required Education
   Bachelor’s degree in a creative or business field
Bonus Points…
   Familiarity with Shopify, or other e-commerce platforms
   Knowledge of Olark, or other customer chat service
   Experience with customer service for other DTC brands
Job Type
   Entry Level

   Email cover letter and resumes to: ​talent@frankandeileen.com

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